CX Manager

Adore Beauty Group — Australia

### Summary - 12-month parental leave contract to lead and shape the Customer Experience function. - Focus on customer strategy, people leadership and technology to create exceptional experiences. ### Responsibilities - Drive CX strategy and champion the voice of the customer. - Lead the evolution of the service experience across the end-to-end customer journey. - Work closely with Technology, Digital Product, Loyalty, Marketing, Retail and Logistics teams. ### Requirements - Experience with Zendesk, AI, automation and self-service. - Customer-focused leadership and ability to turn customer insights into action. ### Conditions - 12-month fixed-term (parental leave) contract.