Onsite Support Engineer (MuleSoft)

Company not disclosed

### Summary - Onsite support for the airport's MuleSoft platform in KLIA, Sepang, Malaysia. 24-month managed services with 24x7 on-call rota. Handles service desk escalations and builds new integration flows from an allocated pool. ### Responsibilities - Troubleshoot integration and platform incidents and restore service within SLA (P1 30 min, P2 60 min, P3 240 min). - Produce RCA reports and implement permanent fixes. - Configuration changes, tuning, minor enhancements, monitoring, patching and vulnerability fixes. - Design, build, test and deploy new integration flows; maintain runbooks, ICD, HLD/LLD. - Escalate to MuleSoft L3 when needed; coach L1 staff and train client admins. ### Requirements - Degree in Computer Science or IT. - 6+ years in integration support/development, with 2+ years on MuleSoft Anypoint. - Experience supporting MQ, APIs, event streaming and cloud in production. - Experience in 24x7 mission-critical operations with SLA penalties; ITIL incident/problem/change processes. - MuleSoft Certification required.