IT Technical Support Specialist

Company not disclosed — UAE

### Summary - Provide L1/L2 technical support across hardware, software, and network connectivity. - Troubleshoot Windows, Office 365, user accounts, and IT peripherals. - Manage support tickets, document incidents, and escalate complex issues. ### Responsibilities - Monitor ticket queues and ensure timely resolution in line with SLAs. - Support device setup, configuration, and end-user guidance. ### Requirements - 1–3 years of experience in IT or Technical Support. - Degree in IT, Computer Science, or a related field. - Knowledge of Windows, Office 365, basic networking, and ticketing systems. - Strong troubleshooting, communication, and customer service skills.