SRE L1 Team Lead

Company not disclosed — USA (Remote)

### Summary - Remote role (preferably Eastern Time Zone) for a leader managing 24×7 Managed Services. Requires 8+ years in IT Operations and 3+ years in team leadership. ### Responsibilities - Lead L1 teams across NetOps, SecOps & PlatOps. - Manage 24×7 operations, shift planning, incident triage & escalations. - Drive ITIL processes, SLA/KPI adherence & ServiceNow ticket management. - Handle operational dashboards, WBR/MBR/QBR & client communications. - Drive service improvement, automation & toil reduction. - Support SRE practices, reliability engineering & AI-driven operations. ### Requirements - 8+ years of IT Operations / Infrastructure experience. - 3+ years of Team Lead / Supervisory experience. - Knowledge of NetOps, SecOps and/or PlatOps. - Strong ITIL v4 & ServiceNow experience. - Monitoring, observability & dashboard management. - Experience with 24×7 shift operations.