Chief Customer Officer

Ty Shay — USA

### Summary - Lead award-winning customer service and monitoring teams responsible for safety-critical interactions. - Own strategy, performance, and evolution of customer support and monitoring operations. ### Responsibilities - Ensure every customer interaction reflects brand promise and drives company growth. - Lead people, platforms, and processes shaping customer experience and security monitoring. - Act as a player-coach and travel frequently to Richmond, VA and Boston. ### Requirements - Customer-obsessed leader capable of managing a large, complex, safety-critical organization. ### Conditions - Frequent travel to Richmond, VA and Boston.