Customer Success / Customer Support (TikTok Shop)

Jerry Qian

### Summary - Hiring for Customer Success and Customer Support roles focused on TikTok Shop. - Work directly with brands to support creator outreach, sampling and affiliate growth. ### Responsibilities - Troubleshoot complex TikTok Shop issues and coordinate with the right teams. - Ensure proactive communication so customers are kept informed without chasing. - Own tasks from the start and follow through to resolution. ### Requirements - Practical experience with TikTok Shop, Seller Center, affiliates and GMV Max. - Problem-solving attitude and ability to involve stakeholders and drive outcomes. ### Conditions - Fast-growing company shipping weekly; hands-on roles with early ownership. - Apply via DM or email with one line about TikTok Shop experience.